Velluto Refund Policy

At Velluto we pride ourselves on the quality of our products, but if you are not satisfied with your purchase, we are happy to help.

returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note that we require a receipt or proof of purchase for your return. Please do not return your purchase to the manufacturer.

refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund immediately after we inspect the item.

If your return is approved, we will initiate a refund in the form of store credit. The credit will be issued within 5-7 business days.

Shipment

To return your product, please contact us at info@velluto-brand.com and we will provide you with the necessary details for the return.

Velluto will cover the cost of return shipping. A return label will be provided once you initiate the return process.

sales items

All items, including those on sale, are eligible for returns and refunds.

Contact us

If you have any questions about how to return your item to us, please contact us at info@velluto-brand.com.